Payment Terms

Payment of the total amount of the customer's order is made through the ShopifyPayment system.

The customer guarantees that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form.

The order will only be taken into account after full payment of the order and delivery costs.

In the event of payment by check, it must be issued from a bank account domiciled in a bank located in France and reach us within 7 working days following your order placed in the online store. Beyond this period, the order may be cancelled. The order will only be processed upon receipt of full payment.

Delivery errors

The customer must make any claim for delivery errors and/or non-conformity of the products in nature or quality with the information on the order form to Happy to see you on the same day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected.
You can make this complaint to Happy to see you by logging into the “contact” section of the online store, where you can ask us your question, clearly specifying the order reference.

Any claim not made in accordance with the rules defined above and within the time limits specified cannot be taken into account and will release Happy to see you from any liability towards the consumer.

Upon receipt of the complaint, Happy to see you will study your request and inform you of the terms of exchange of the product.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Happy to see you, in perfect condition for resale and in its original packaging, by registered mail, to the following address:

Happy to see you at 7, rue des roses 85100 Les Sables d'Olonne.

To be accepted, any return must be reported in advance to Happy to see you. The return costs, in the event of an error in sending the goods, are the responsibility of Happy to see you, except in the case where it turns out that the returned product does not correspond to the original declaration made by the customer in the return request.

Right of withdrawal, refund conditions

The consumer has a period of 7 clear days to return, at his own expense, products that do not suit him. This period starts on the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. Any return must be reported in advance to Happy to see you by logging on to our site in the "contact" section. The product must be returned by registered mail to:

Happy to see you, 7, rue des roses 85100 Les Sables d'Olonne.

Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, re-shipment will be at the customer's expense. In the event of exercising the right of withdrawal, Happy to see you will make every effort to reimburse the customer within 30 days. The customer will then be reimbursed by crediting their bank account (secure transaction) in the event of payment by credit card.

Exceptions to the right of withdrawal

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

• The provision of services fully performed before the end of the withdrawal period and the performance of which began after the consumer's express prior agreement and express waiver of his right of withdrawal.
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
• The supply of goods made to the consumer's specifications or clearly personalized.
• The supply of goods liable to deteriorate or expire rapidly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.

Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as fortuitous events or force majeure. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually accepted by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Applicable law

These general conditions are subject to French law. This applies to the rules of substance as well as to the rules of form. In the event of a dispute or complaint, the consumer will first contact Happy to see you to obtain an amicable solution. In a second step and in the event of an appeal, the consumer may file a complaint with the commercial court of La Roche sur yon.

Responsibility
Happy to see you has, for all stages of access to the online store, the ordering process, delivery or subsequent services, only an obligation of means. Happy to see you cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.